After 7 months of waiting for my moto e398 replacement unit, I finally was able to talk the customer service agent into replacing it with a Nokia 7260. He was so accommodating that in two weeks, I finally have the phone. I added 1k which was soooo fine since they were initially asking me to dole out P3k for it. Out of sheer excitement, I bought some pastries from Dulcinea for the customer agent who updated me every single day of the status of my request. Kudos to Carlo de Vera for an exemplary customer service.
In hindsight, except for the ultra sleek design, I’m not happy with this phone. It’s too manual.