Lie to me

Metrobank Emerald sucks! What kind of customer service lets you wait on the queue line for a full one and a half freakin hours?!! If i didn't need to deposit money, I wouldn't have gone through that agonizing wait. I arrived at 2:30 in the afternoon and finished up at 4pm. They see the throngs of people and only two tellers are open to accomodate all of it. Man, man, so frustrating. And their sales pitch says "you're in good hands." Yeah, lie to me.